Acceptable Payment Method
Visa accepted only
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Return Policy
If you are not satisfied with your purchase, you may return it within 30 days from the date of invoice for a full refund of the purchase price. To request your refund, please call at 1-800-363-8855 (ext. 2309) to receive a return authorization number (RMA).
The products must be shipped to SF Marketing Inc. in their original packaging, freight prepaid. Merchandise must be in as-new condition, and include all packaging materials such as user's guides, accessories, and any other items originally included with the product. Products returned damaged or missing packaging materials are subject to a
15% restocking charge.
RETURN ADDRESS:
SF Marketing Inc.
325, boul. Bouchard
Dorval, Quebec Canada H9S 1A9
NOTE: This guarantee applies only to consumer products purchased directly from SF Marketing Inc. Refunds will only be made to the original credit card used to purchase products. No cash refunds.
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Shipping Policy
All orders will be shipped the next business day via ground (shipping charge of $9.50 for PEI, NS, NB, NL, QC, ON, AL, SA, MA, BC) or via air (shipping charge of $18.00)
Please note:
This Freight Policy does not apply to shipments for YT, NU and NT.
However, orders for these destinations will be shipped ground transportation eith the carrier of SF Marketing's choice.
*If you have a more urgent need for the product please call customer service
at 1-800-363-8855 (ext. 2309).
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Tax Information
Sales tax is applied to the total amount of the order, including shipping and handling charges, and is based on the shipment's destination and sales tax rates. Canada residents add GST. Quebec residents add GST + PST.
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To Order By Phone
To order by phone, please contact customer service at SF Marketing Inc. at
1-800-363-8855 (ext. 2309) between 8:30am and 4:30pm Eastern Time (Canada), Monday through Friday.
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Terms of Use
While SF Marketing Inc. uses reasonable efforts to include accurate and up-to-date information on the Site, SF Marketing Inc. makes no warranties or representations as to its accuracy and assumes no liability or responsibility for any errors or omissions in the content on the Site.
This web site is intended for adult users only, and children under the age of 18 are not eligible to participate in the commercial features of this web site.
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Minimum Order
There is NO minimum order.
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TWO-YEAR LIMITED WARRANTY
SE Models (SE210, SE310, SE420, SE530/SE530PTH)
All other products, please see further below )
SF Marketing Inc. hereby warrants to the original consumer purchaser only that this product will be free in normal use of any defects in materials and workmanship for a period of two (2) years from the consumer’s original date of purchase. At its sole option, SF Marketing Inc. (on behalf of Shure Incorporated) will repair or replace the defective product and promptly return it to you. In order for this warranty to be valid, the consumer must, at the time the product is returned, provide proof of purchase in the form of the original purchase receipt. If SF Marketing Inc. elects to replace the defective product, then SF Marketing Inc. reserves the right to replace the defective product with another product of the same model or a model of at least comparable quality and features in SF Marketing’s sole determination.
If you believe this product is defective within the warranty period, carefully repack the unit, insure it and return it with proof of purchase, postage prepaid, to SF Marketing Inc. at the address below. In the case that a Shure product has any above-mentioned defects, please call 1-800-363-8855 in Canada for details on repair. For United States warranty returns, please consult the warranty and repair page for more information.
This warranty is not transferable. This warranty does not apply in cases of abuse or misuse of the product, use contrary to Shure’s instruction, ordinary wear and tear, an act of God, negligent use, purchase from a party other than SF Marketing Inc. or a Shure-authorized reseller, unauthorized repair, or modification of the product. ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED TO THE EXTENT PERMITTED UNDER APPLICABLE LAWS AND, TO THE EXTENT NOT PERMITTED, ARE HEREBY LIMITED TO THE DURATION AND TERMS OF THIS WARRANTY. SHURE ALSO HEREBY DISCLAIMS ALL LIABILITY FOR INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.
This warranty does not restrict the rights of the consumer mandated under applicable laws.
THIS WARRANTY SUPERSEDES ALL OTHER WARRANTIES THAT ARE ASSOCIATED OR INCLUDED WITH THESE PRODUCTS.
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TWO-YEAR LIMITED WARRANTY
All Other Products (E Series, Gaming Edition, I Series, QuietSpot, Phono, Microphones)
SF Marketing Inc. hereby warrants that with normal use, your product will be free of any defects in materials and workmanship for a period of two years from the date of purchase. If there is any defect, SF Marketing Inc. (on behalf of Shure Incorporated) will repair or replace the defective product and promptly return it to you. To submit a warranty claim, please retain proof of purchase (to validate the purchase), date and return it. Shure is not liable for any incidental, special, or consequential damages. In the case that a Shure product has any of the above mentioned defects during the warranty period, please call 1-800-363-8855 in Canada for details on repair.
For United States warranty returns, please consult the warranty and repair page for more information.
If you believe your product is defective within the warranty period, carefully repack the unit, insure it and return it postage prepaid to the address below.
This warranty does not apply in cases of abuse or misuse of the product, use contrary to Shure’s instruction, ordinary wear and tear, an act of God or unauthorized repair.
All implied WARRANTIES OF MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE are hereby disclaimed and Shure hereby disclaims liability for incidental, special, or consequential damages resulting from the use or unavailability of this product.
This warranty does not restrict the rights of the consumer mandated under applicable laws.
THIS WARRANTY SUPERSEDES ALL OTHER WARRANTIES THAT ARE ASSOCIATED OR INCLUDED WITH THIS PRODUCT.
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Service Information -- Products Under Warranty
On behalf of Shure, SF Marketing’s global warranty policy guarantees our products to be free from defects. ALL products manufactured by Shure Incorporated feature a two-year limited warranty . This two-year warranty is specific to the date of manufacture as determined by the serial number or date code printed on the product.
While under a valid warranty period, damaged or defective products (purchased within Canada) may be returned, free of charge, to: SF Marketing Inc., Service Department, with an authorization number for service or repair. For international requests, please refer to the warranty card enclosed with your product.
Please send defective material with your return authorization number (RMA#) to:
SF Marketing Inc.
325, boul. Bouchard
Dorval, Quebec Canada H9S 1A9
Toll-free telephone: 1-800-363-8855
Toll-free fax: 1-800-563-2948
* For an RMA# call 1-800-363-8855 ext. 2309 or
by email at: personalaudio@sfm.ca
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Contact Us
| OUTSIDE MONTREAL |
WITHIN MONTREAL |
|
| TOLL-FREE: 1-888-856-1919 |
TELEPHONE: 514-780-2075 |
| TOLL-FREE FAX: 1-800-563-2948 |
FAX: 514-780-2088 |
|
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PRODUCTS
